Coveo Cloud incident

[All Regions] Search Service Issues

Resolved after 37 minutes, affecting Search - Search Service and Search - Search Service and 1 more, on January 13, 2026.

resolved Jan 13, 2026, 11:31 PM UTC

The service has remained fully operational since the last update. This incident is resolved.

Started: Jan 13, 2026, 10:53 PM UTC
Resolved: Jan 13, 2026, 11:31 PM UTC
Duration: 37m
Detected by Pingoru: Jan 13, 2026, 10:53 PM UTC

Affected components

Search - Search ServiceSearch - Search ServiceSearch - Search ServiceSearch - Search ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCoveo ML - Query Suggest ServiceCommerceCommerce

Update timeline

monitoring Jan 13, 2026, 10:53 PM UTC

We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
monitoring Jan 13, 2026, 11:00 PM UTC

We are continuing to monitor for any further issues.
resolved Jan 13, 2026, 11:31 PM UTC

The service has remained fully operational since the last update. This incident is resolved.

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