Resolved after 8 hours 11 minutes, on May 8, 2026.
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
Update timeline
- identified May 08, 2026, 11:39 AM UTC
We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified May 08, 2026, 02:56 PM UTC
We've identified the root cause and our team is working towards processing historical data.
- monitoring May 08, 2026, 07:03 PM UTC
Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.
- resolved May 08, 2026, 07:51 PM UTC
This incident has been resolved.
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