Resolved after 2 hours 54 minutes, affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more, on March 17, 2025.
This incident has been resolved. The service has been operating normally since the last update.
Affected components
Update timeline
- identified Mar 17, 2025, 05:32 PM UTC
We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Mar 17, 2025, 07:37 PM UTC
We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.
- monitoring Mar 17, 2025, 08:03 PM UTC
A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.
- resolved Mar 17, 2025, 08:27 PM UTC
This incident has been resolved. The service has been operating normally since the last update.
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