Coveo Cloud incident

[US] Event Ingestion Issues

Resolved after 1 hour, affecting Search - Search Consumption Metrics and Platform - Administration Console and 1 more, on April 14, 2025.

resolved Apr 14, 2025, 12:29 PM UTC

The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

Started
Apr 14, 2025, 11:28 AM UTC
Resolved
Apr 14, 2025, 12:29 PM UTC
Duration
1h
Detected by Pingoru
Apr 14, 2025, 11:28 AM UTC

Affected components

Search - Search Consumption MetricsPlatform - Administration ConsoleAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML - Models Generator

Update timeline

  1. investigating Apr 14, 2025, 11:28 AM UTC

    We're investigating an issue causing events to be delayed in the US region. Our team will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 14, 2025, 11:57 AM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Apr 14, 2025, 12:29 PM UTC

    The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.

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