Coveo Cloud incident
Partial outage affecting Data Platform ingestion in EU
Resolved after 17 hours 51 minutes, affecting Commerce - Data Platform, on June 12, 2025.
This incident can now be considered resolved. We confirmed there was no data loss in the process.
Affected components
Update timeline
- identified Jun 12, 2025, 07:00 PM UTC
We have identified an issue coming from one of our infrastructure providers that is affecting data ingestion for the Experience Hub and Experimention Hub for our customers in the EU region. We are actively monitoring the situation and will post regular updates until this is fully resolved.
- monitoring Jun 12, 2025, 07:17 PM UTC
Our infrastructure provider has resolved their outage and we have processed our ingestion backlog. We will continue to monitor the situation closely to ensure everything is fully operational.
- resolved Jun 13, 2025, 12:52 PM UTC
This incident can now be considered resolved. We confirmed there was no data loss in the process.
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