Resolved after 6 hours 47 minutes, affecting Coveo ML - Models Generator, on June 13, 2025.
Refresh has been fully operational since the last update. This incident is now fully resolved.
Affected components
Update timeline
- investigating Jun 13, 2025, 02:07 PM UTC
We've identified an issue affecting ML Model Building for a subset of models. Model updates and refresh is currently not possible for the following type of ML Models in the US region: Automated Relevance Tuning, Query Suggest, Product Recommendations, Content Recommendations, Dynamic Navigation Experience and Predictive Query Suggest. Models are still being served normally. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 13, 2025, 03:15 PM UTC
The root cause has been identified and our team is working on deploying a fix.
- identified Jun 13, 2025, 07:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 13, 2025, 08:03 PM UTC
A fix has been deployed and all models are now refreshing properly. We will continue to actively monitor the situation.
- resolved Jun 13, 2025, 08:55 PM UTC
Refresh has been fully operational since the last update. This incident is now fully resolved.
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