Resolved after 5 hours 35 minutes, affecting Coveo ML - Generative Answering and Coveo ML - Generative Answering and 1 more, on June 24, 2025.
We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
Affected components
Update timeline
- investigating Jun 24, 2025, 03:29 PM UTC
We've identified an issue affecting Generative Answering in all regions that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Jun 24, 2025, 09:04 PM UTC
This incident has been resolved.
Your product runs on more than Coveo Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services