Coveo Cloud incident

[All Regions] Login with Google Issues

Resolved after 5 hours 6 minutes, affecting Platform - Authentication Service and Platform - Authentication Service and 1 more, on July 18, 2025.

resolved Jul 18, 2025, 08:29 PM UTC

This incident has been resolved. The service has been fully operational since the last update.

Started
Jul 18, 2025, 03:22 PM UTC
Resolved
Jul 18, 2025, 08:29 PM UTC
Duration
5h 6m
Detected by Pingoru
Jul 18, 2025, 03:22 PM UTC

Affected components

Platform - Authentication ServicePlatform - Authentication ServicePlatform - Authentication ServicePlatform - Authentication Service

Update timeline

  1. investigating Jul 18, 2025, 03:22 PM UTC

    We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jul 18, 2025, 04:21 PM UTC

    The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.

  3. resolved Jul 18, 2025, 08:29 PM UTC

    This incident has been resolved. The service has been fully operational since the last update.

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