Coveo Cloud incident

[All Region] Content Refresh Delays

Resolved after 1 hour 11 minutes, affecting Indexing Pipeline - Crawling and Indexing Pipeline - Crawling and 1 more, on August 12, 2025.

resolved Aug 12, 2025, 05:18 PM UTC

This incident has been resolved. The service has remained fully operational since the last update.

Started
Aug 12, 2025, 04:07 PM UTC
Resolved
Aug 12, 2025, 05:18 PM UTC
Duration
1h 11m
Detected by Pingoru
Aug 12, 2025, 04:07 PM UTC

Affected components

Indexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - CrawlingIndexing Pipeline - Crawling

Update timeline

  1. identified Aug 12, 2025, 04:07 PM UTC

    We've noticed an increase in the time it takes to process crawling and security provider jobs in all regions. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Aug 12, 2025, 04:39 PM UTC

    A fix has been implemented. We will continue monitor the situation closely.

  3. resolved Aug 12, 2025, 05:18 PM UTC

    This incident has been resolved. The service has remained fully operational since the last update.

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