Resolved after 1 hour 55 minutes, affecting Commerce, on September 18, 2025.
The issue has been fixed and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
Affected components
Update timeline
- investigating Sep 18, 2025, 09:48 AM UTC
We are currently experiencing reduced performance for Commerce queries in the EU region. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Sep 18, 2025, 10:17 AM UTC
We’ve identified the root cause and our team is working towards resolution. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Sep 18, 2025, 10:40 AM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- resolved Sep 18, 2025, 11:44 AM UTC
This incident has been resolved.
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