Coveo Cloud incident

[US] [CA] [AU] Indexing Pipeline Issues

Resolved after 54 minutes, affecting Indexing Pipeline - Push API and Indexing Pipeline - Push API and 1 more, on October 2, 2025.

monitoring Oct 02, 2025, 03:48 AM UTC

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

Started: Oct 02, 2025, 03:06 AM UTC
Resolved: Oct 02, 2025, 04:00 AM UTC
Duration: 54m
Detected by Pingoru: Oct 02, 2025, 03:06 AM UTC

Affected components

Indexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Document ProcessingIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Crawling ModuleIndexing Pipeline - Catalog sources

Update timeline

identified Oct 02, 2025, 03:06 AM UTC

We're investigating an issue affecting the indexing pipeline in US, Canada and Australia regions. Client might see indexing delays, failing sources and security identity refreshes. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
monitoring Oct 02, 2025, 03:48 AM UTC

The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
resolved Oct 02, 2025, 04:00 AM UTC

This incident has been resolved.

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