Resolved after 4 hours 41 minutes, affecting CPQ and x360Sync (x360Sync — North America), on July 23, 2026.
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available
Affected components
Update timeline
- identified Jul 23, 2026, 04:07 PM UTC
We identified this issue via our automated service monitoring after identifying an increase in service request failures in the region. We are aware of this issue and are actively investigating the factors and impact. We will provide additional information as it becomes available.
- identified Jul 23, 2026, 05:17 PM UTC
Our provider has identified issues with Network Infrastructure in Western US region. They are actively working to resolve the issue.
- monitoring Jul 23, 2026, 07:02 PM UTC
We have implemented a fix and are beginning to see signs of recovery. We will continue to monitor and inform you as more information becomes available
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