ConnectWise incident
RMM API has set all billable PSA Additions to quantity 0 for every customer
Minor Vendor's status page →
Resolved after 3 hours 38 minutes, affecting PSA and x360Sync (x360Sync — APAC) and 1 more, on July 23, 2026.
We have identified and fixed the issue for impacted partners and are monitoring these changes.
Affected components
PSAx360Sync (x360Sync — APAC)x360Sync (x360Sync — North America)
Update timeline
- investigating Jul 23, 2026, 12:52 AM UTC
We are investigating reports of RMM-PSA sync setting all billable PSA Additions to 0 for every customer.
- identified Jul 23, 2026, 01:11 AM UTC
We have identified the cause for this issue and working on the resolution.
- monitoring Jul 23, 2026, 03:12 AM UTC
We have identified and fixed the issue for impacted partners and are monitoring these changes.
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