ConnectWise incident
Investigating - ScreenConnect Cloud Reporting Issues Due To ISP
Resolved after 8 hours 43 minutes, affecting ScreenConnect and x360Sync (x360Sync — North America) and 1 more, on July 21, 2026.
We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
Affected components
Update timeline
- investigating Jul 21, 2026, 05:24 PM UTC
We've received a number of reports that an ISP backbone service are having issues connecting to ScreenConnect. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
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