Resolved after 20 hours 1 minute, affecting SIEM and x360Sync (x360Sync — North America), on July 10, 2026.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Affected components
SIEMx360Sync (x360Sync — North America)
Update timeline
- identified Jul 10, 2026, 01:50 PM UTC
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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