ConnectWise incident
Issue affecting Event Notifications with Classic SIEM
Minor Vendor's status page →
Resolved after 8 hours 37 minutes, affecting Co-Managed SIEM and SIEM and 1 more, on July 9, 2026.
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
Affected components
Co-Managed SIEMSIEMx360Sync (x360Sync — APAC)x360Sync (x360Sync — EMEA)x360Sync (x360Sync — North America)
Update timeline
- identified Jul 09, 2026, 08:44 PM UTC
We are currently experiencing an issue with ticket creation in Freshdesk for SIEM threats. The NA region is impacted, while functionality is working as expected in the AU and EU regions. Our team is actively working to resolve this as quickly as possible.
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