ConnectWise incident
Issues with Webroot installation/uninstallation on machines
Resolved after 4 hours 8 minutes, affecting RMM and x360Sync (x360Sync — APAC) and 1 more, on July 6, 2026.
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.
Affected components
Update timeline
- investigating Jul 06, 2026, 07:08 AM UTC
We have observed issues on certain machines where Webroot is not getting installed/uninstalled on machines in spite of policy being applied correctly.
- identified Jul 06, 2026, 07:14 AM UTC
The issue with Webroot installation/uninstallation has been identified. This issue is observed while trying to enable the machines with the latest Webroot version. The necessary resolution steps are being applied.
- monitoring Jul 06, 2026, 07:35 AM UTC
The necessary steps to resolve the issue have been successfully applied and are actively monitoring the same.
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