ClearSale incident

Shopify Order Integration Issue

Resolved after 6 hours 3 minutes, affecting Shopify, on September 14, 2026.

investigating Sep 14, 2026, 08:41 PM UTC

We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

Started
Sep 14, 2026, 08:41 PM UTC
Resolved
Sep 15, 2026, 02:45 AM UTC
Duration
6h 3m
Detected by Pingoru
Sep 14, 2026, 08:41 PM UTC

Affected components

Shopify

Update timeline

  1. investigating Sep 14, 2026, 08:41 PM UTC

    We are currently experiencing an issue affecting the integration of orders from the Shopify eCommerce platform. As a result, some newly placed orders may be delayed or may not be synchronized correctly with downstream systems. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.

  2. resolved Sep 15, 2026, 02:45 AM UTC

    This incident has been resolved.

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