Cisco Secure Access incident

Cisco Secure Access - Timeout and Connectivity issues - Europe (France)

Resolved after 1 hour 10 minutes, affecting Reserved IP and Web Security and 1 more, on April 27, 2026.

resolved Apr 27, 2026, 12:48 PM UTC

All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.

Other major vendors with incidents that started within 30 minutes of this one

Amazon Web Services Outage Amazon Elastic Compute Cloud — Paris: [RESOLVED] Increased Connectivity Issues

Salesforce Outage We have determined that restarting services in place is the most effective path to resolution, and we are proceeding with this action now. A site-switch was not performed as we are resolving the issue

Intercom Outage Errors on the REST API in Australia

Started: Apr 27, 2026, 11:38 AM UTC
Resolved: Apr 27, 2026, 12:48 PM UTC
Duration: 1h 10m
Detected by Pingoru: Apr 27, 2026, 11:38 AM UTC

Affected components

Reserved IPWeb SecurityZero Trust Access

Update timeline

investigating Apr 27, 2026, 11:38 AM UTC

We are currently observing multiple monitoring failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.
monitoring Apr 27, 2026, 12:30 PM UTC

We observed intermittent connectivity issues in the Europe (France) region impacting multiple services. Most services have now recovered, and no disruption to customer service is expected. We will continue to monitor the situation and provide updates as needed. Thank you for your patience and understanding.
resolved Apr 27, 2026, 12:48 PM UTC

All services in the Europe (France) data center are now healthy and fully operational. The recent connectivity and timeout issues have been resolved, and customers should no longer experience any disruptions. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.

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