Cisco Secure Access incident
Cisco Secure Access - Non-Web Traffic Egress Degradation - Singapore (ap-southeast-1_1_1)
Resolved on April 24, 2026, affecting Remote Access VPN.
Between 17:20 UTC and 19:00 UTC, we experienced a network connectivity issue impacting services in the ap-southeast-1_1_1 data center. During this period, non-web traffic egressed using alternate public IP addresses instead of Reserved IPs. Customers relying on Reserved IP allowlisting may have experienced connectivity disruptions as a result. The issue has been fully resolved, and all services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- resolved Apr 24, 2026, 07:35 PM UTC
Between 17:20 UTC and 19:00 UTC, we experienced a network connectivity issue impacting services in the ap-southeast-1_1_1 data center. During this period, non-web traffic egressed using alternate public IP addresses instead of Reserved IPs. Customers relying on Reserved IP allowlisting may have experienced connectivity disruptions as a result. The issue has been fully resolved, and all services are operating normally. We’re Here to Help If you have any questions or need assistance, please contact our support team.
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