Cisco Secure Access incident
AI Guardrail Policies Not Enforcing in UAE
Resolved after 20 minutes, affecting Data Loss Prevention, on December 12, 2025.
The issue affecting AI Guardrail policies in UAE has been resolved as of 13:00 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Dec 12, 2025, 12:44 PM UTC
We are currently investigating an issue affecting Data Loss Prevention (DLP) enforcement, and customers in this UAE region may not see their AI Guardrail policies being applied. Our engineering team is actively working to restore full service.
- resolved Dec 12, 2025, 01:05 PM UTC
The issue affecting AI Guardrail policies in UAE has been resolved as of 13:00 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
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