Cisco Secure Access incident
RA-VPN Service Degradation – London Data Center
Resolved after 1 hour 32 minutes, affecting Remote Access VPN, on December 12, 2025.
The issue affecting RA-VPN service in London has been resolved as of 12:50 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
Affected components
Update timeline
- investigating Dec 12, 2025, 11:33 AM UTC
We are investigating a potential issue with the RA-VPN service affecting customers connecting to the London data center. Impacted users are receiving the error: “AAA authorization server not accessible.” Our engineering team is actively working on the issue We are coordinating with the relevant teams. We will provide updates as new information becomes available.
- investigating Dec 12, 2025, 11:47 AM UTC
We are continuing our investigation to identify the cause. As a workaround, please try connecting to a different region. We will provide updates as new information becomes available.
- resolved Dec 12, 2025, 01:05 PM UTC
The issue affecting RA-VPN service in London has been resolved as of 12:50 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience.
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