Cisco Secure Access incident

Error downloading ThousandEyes module profile from SSE dashboard

Resolved after 42 minutes, affecting Dashboard, on January 6, 2026.

resolved Jan 06, 2026, 05:22 AM UTC

Subsequent investigation determined that this was a false-positive issue, and there was no customer facing impact.

Started
Jan 06, 2026, 04:40 AM UTC
Resolved
Jan 06, 2026, 05:22 AM UTC
Duration
42m
Detected by Pingoru
Jan 06, 2026, 04:40 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 06, 2026, 04:40 AM UTC

    We are currently investigating an issue where users are getting error downloading ThousandEyes module profile from SSE dashboard.

  2. resolved Jan 06, 2026, 05:22 AM UTC

    Subsequent investigation determined that this was a false-positive issue, and there was no customer facing impact.

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