Cisco Secure Access incident

Cisco Secure Access - Dashboard – Experience Insights

Resolved after 9 minutes, affecting Dashboard, on January 12, 2026.

resolved Jan 12, 2026, 02:29 PM UTC

The incident is resolved at 13:21 UTC. Engineering team identified and corrected an internal configuration.

Started
Jan 12, 2026, 02:20 PM UTC
Resolved
Jan 12, 2026, 02:29 PM UTC
Duration
9m
Detected by Pingoru
Jan 12, 2026, 02:20 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jan 12, 2026, 02:20 PM UTC

    It has been observed that since January 9th, the "Experience Insights" function is currently not operational in the Cisco Secure Access Portal. Engineering team is working to fix this issue.

  2. resolved Jan 12, 2026, 02:29 PM UTC

    The incident is resolved at 13:21 UTC. Engineering team identified and corrected an internal configuration.

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