Cisco Secure Access incident
Cisco Secure Access - Secure Advanced - Allow access to encrypted files
Resolved after 3 hours 48 minutes, affecting Web Security and Web Security and 1 more, on January 13, 2026.
The engineering team has identified the issue and is currently performing a rollback to restore full functionality. The rollback process may take up to three hours to complete.
Affected components
Update timeline
- investigating Jan 13, 2026, 08:11 PM UTC
The feature "allow access to encrypted files" located under Secure, Advanced is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.
- identified Jan 13, 2026, 08:47 PM UTC
The engineering team has identified the issue and is currently performing a rollback to restore full functionality. The rollback process may take up to three hours to complete.
- resolved Jan 14, 2026, 12:00 AM UTC
The rollback has been completed, and the issue has been resolved.
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