Cisco Secure Access - Data Loss Prevention Scanning Services Unavailable/Intermittent

Update timeline

1. investigating Jan 21, 2026, 08:35 AM UTC

   We are investigating an issue impacting Data Loss Prevention (DLP) functionality for all location. Customers may experience reduced DLP effectiveness for AI-based policies only. There is no impact to creating or modifying policies, and all other DLP policies continue to function as expected. Our engineering teams are actively working to identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.

2. identified Jan 21, 2026, 08:41 AM UTC

   We have identified the root cause of the issue affecting DLP policy. Remediation efforts are underway. We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

3. resolved Jan 21, 2026, 10:42 AM UTC

   The issue affecting Data Loss Functionality for AI Based policy in all locations has been resolved as of 10:37 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.