Cisco Secure Access incident

Cisco Secure Access - Connectivity Issue - Osaka, Tokyo, Sydney

Resolved after 16 minutes, affecting Resource Connector and Resource Connector and 1 more, on February 25, 2026.

resolved Feb 25, 2026, 09:13 AM UTC

The service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions has been resolved as of 08:55 UTC. Access to resources through the application portal and private connections is now functioning as expected.

Started
Feb 25, 2026, 08:57 AM UTC
Resolved
Feb 25, 2026, 09:13 AM UTC
Duration
16m
Detected by Pingoru
Feb 25, 2026, 08:57 AM UTC

Affected components

Resource ConnectorResource ConnectorResource ConnectorZero Trust AccessZero Trust AccessZero Trust Access

Update timeline

  1. investigating Feb 25, 2026, 08:57 AM UTC

    We are currently investigating a service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions. Some users may experience difficulties accessing resources through the application portal or private connections. Our teams are actively working to identify the cause and restore full service as quickly as possible. We will share updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

  2. resolved Feb 25, 2026, 09:13 AM UTC

    The service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions has been resolved as of 08:55 UTC. Access to resources through the application portal and private connections is now functioning as expected.

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