Cisco Secure Access - Connectivity Issues in India(South), Asia Pacific(Jakarta and Hong kong)

Update timeline

1. investigating Mar 20, 2026, 07:23 AM UTC

   We are currently experiencing loss of network connectivity at our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong data center. We understand that this may be impacting your ability to access certain resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

2. investigating Mar 20, 2026, 08:01 AM UTC

   We are still actively investigating the issue affecting access to the Network Tunnels. We appreciate your patience and will provide updates as soon as new information becomes available.

3. investigating Mar 20, 2026, 08:31 AM UTC

   The connectivity issue affecting a subset of network tunnels in our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

4. resolved Mar 20, 2026, 08:33 AM UTC

   The connectivity issue affecting a subset of network tunnels in our Jakarta, Mumbai, Chennai, Hyderabad and Hong Kong has been resolved.