Cisco Secure Access incident
Cisco Secure Access - Can not create VPN profile - Global
Resolved after 33 minutes, affecting Network Tunnel Groups, on March 24, 2026.
The issue affecting VPN Profile has been resolved as of 02:23 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Mar 24, 2026, 01:51 AM UTC
We are investigating a potential issue with VPN profile service affecting customers connecting to the all data center. Cannot create new VPN profiles nor modify the existing profiles, impacting VPN operations. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
- resolved Mar 24, 2026, 02:24 AM UTC
The issue affecting VPN Profile has been resolved as of 02:23 UTC. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
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