Cisco Secure Access incident
[Cisco Secure Access] – File Inspection Degradation – US East (sse-use-2-1-1)
Resolved on March 30, 2026, affecting Policy Enforcement.
Between approximately 15:04 and 15:41 UTC, customers may have experienced degraded performance in file scanning and Data Loss Prevention (DLP) processing. During this time, some customers may have experienced fail-open behavior, where file inspection requests timed out and certain files were not blocked as expected. The issue was limited to a subset of traffic in the US East region (sse-use-2-1-1) and did not affect all customers. The service has recovered, and we continue to monitor the environment to ensure stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- resolved Mar 30, 2026, 04:23 PM UTC
Between approximately 15:04 and 15:41 UTC, customers may have experienced degraded performance in file scanning and Data Loss Prevention (DLP) processing. During this time, some customers may have experienced fail-open behavior, where file inspection requests timed out and certain files were not blocked as expected. The issue was limited to a subset of traffic in the US East region (sse-use-2-1-1) and did not affect all customers. The service has recovered, and we continue to monitor the environment to ensure stability. We’re Here to Help If you have any questions or need assistance, please contact our support team.
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