Cisco Secure Access incident
[Cisco Secure Access] – Web Security Service Reachability & Authentication Issues – ap-southeast-2_1_1
Resolved on March 31, 2026, affecting Web Security.
The issue affecting service reachability from the SWG proxy in ap-southeast-2_1_1 has been fully resolved. From 15:55 UTC to 16:45 UTC, customers in this data center may have experienced authentication and access disruptions due to a configuration issue impacting SAML authentication with the identity provider (IDP). Impact summary: IP surrogate sessions: Remained active and were not impacted. Cookie surrogate sessions: Were unable to be validated at the login gateway, requiring re-authentication and causing temporary access issues. All systems are now operating normally. We apologize for the inconvenience and appreciate your patience.
Affected components
Update timeline
- resolved Mar 31, 2026, 05:05 PM UTC
The issue affecting service reachability from the SWG proxy in ap-southeast-2_1_1 has been fully resolved. From 15:55 UTC to 16:45 UTC, customers in this data center may have experienced authentication and access disruptions due to a configuration issue impacting SAML authentication with the identity provider (IDP). Impact summary: IP surrogate sessions: Remained active and were not impacted. Cookie surrogate sessions: Were unable to be validated at the login gateway, requiring re-authentication and causing temporary access issues. All systems are now operating normally. We apologize for the inconvenience and appreciate your patience.
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