Cisco Secure Access incident
Cisco Secure Access - Connectivity and Timeout Issues - London
Resolved after 1 hour 34 minutes, affecting Web Security, on April 1, 2026.
We are pleased to confirm that the connectivity and capacity issues in the London region have been fully resolved. All services are now operating normally, and customers should no longer experience timeouts or performance degradation. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.
Affected components
Update timeline
- investigating Apr 01, 2026, 09:11 AM UTC
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests. Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.
- identified Apr 01, 2026, 10:28 AM UTC
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
- resolved Apr 01, 2026, 10:46 AM UTC
We are pleased to confirm that the connectivity and capacity issues in the London region have been fully resolved. All services are now operating normally, and customers should no longer experience timeouts or performance degradation. Thank you for your patience and understanding during this incident. If you have any questions or need assistance, please contact our support team.
Your product runs on more than Cisco Secure Access
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services