Cisco Secure Access incident
Cisco Secure Access - Connectivity Issues in Mexico Central
Resolved on April 6, 2026, affecting Network Tunnel Groups and Remote Access VPN and 1 more.
We are writing to inform you that we have resolved a brief period of service degradation affecting one of the vedc in Mexico Central (MXC111) data center. Between 02:30 and 02:43 UTC, some users may have experienced connectivity issue via RAVPN, Zero trust Access, and Network Tunnels. Our engineering team has confirmed that all systems are now fully restored and operating as expected. We are proactively notifying you of this event and no further action is needed regarding this specific occurrence. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Affected components
Update timeline
- resolved Apr 06, 2026, 03:18 AM UTC
We are writing to inform you that we have resolved a brief period of service degradation affecting one of the vedc in Mexico Central (MXC111) data center. Between 02:30 and 02:43 UTC, some users may have experienced connectivity issue via RAVPN, Zero trust Access, and Network Tunnels. Our engineering team has confirmed that all systems are now fully restored and operating as expected. We are proactively notifying you of this event and no further action is needed regarding this specific occurrence. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
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