Cisco Secure Access incident
Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)
Resolved after 1 hour 14 minutes, affecting Cisco Secure Client and Cisco Secure Client and 1 more, on May 7, 2026.
As of 15:07 UTC, changes were implemented to address the recent configuration issue, and connectivity has been restored. All systems are operating normally, and no further issues are expected.
Affected components
Update timeline
- investigating May 07, 2026, 02:36 PM UTC
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites. Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available. Thank you for your patience and understanding.
- identified May 07, 2026, 02:37 PM UTC
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
- resolved May 07, 2026, 03:50 PM UTC
As of 15:07 UTC, changes were implemented to address the recent configuration issue, and connectivity has been restored. All systems are operating normally, and no further issues are expected.
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