CircleLoop Outage History
CircleLoop is up right nowPingoru has recorded 49 incidents for CircleLoop: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 1 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 19 (0%) |
Incidents, newest first
Notice October 28, 2026 Missing audio on inbound and outbound calls 1h Inbound calls, Outbound calls
Started Oct 28, 2026, 11:30 AM UTC· resolved Oct 28, 2026, 12:30 PM UTC
- resolved Oct 28, 2026, 12:38 PM UTC
Between 11:30 and 12:30 there was intermittent loss of audio on inbound and outbound calls which has now been resolved.
Minor August 28, 2026 Platform Performance issues 2h 6m API
Started Aug 28, 2026, 09:17 AM UTC· resolved Aug 28, 2026, 11:24 AM UTC
- identified Aug 28, 2026, 09:17 AM UTC
We have identified an issue and are currently working to implement a solution. We are observing degraded performance in the applications, which is impacting sign-in and status updates. Further updates will be provided as they become available.
- identified Aug 28, 2026, 09:51 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 28, 2026, 10:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 28, 2026, 11:24 AM UTC
This incident has been resolved.
Notice July 28, 2026 Calls failing on iOS and Android 1h 6m Inbound calls, Outbound calls
Started Jul 28, 2026, 11:11 AM UTC· resolved Jul 28, 2026, 12:17 PM UTC
- investigating Jul 28, 2026, 11:11 AM UTC
We are currently investigating this issue.
- investigating Jul 28, 2026, 11:15 AM UTC
We are currently investigating an issue where calls are not connecting for users on iOS and Android. We have confirmed that calls are working on Web App and Desktop Apps.
- resolved Jul 28, 2026, 12:17 PM UTC
This incident has been resolved.
Notice July 23, 2026 Integration errors 3d 23h
Started Jul 23, 2026, 11:50 AM UTC· resolved Jul 27, 2026, 11:47 AM UTC
- investigating Jul 23, 2026, 11:50 AM UTC
We are currently investigating an issue with installing CircleLoop integrations and signing into the dial pad integrations within HubSpot and Zoho.
- monitoring Jul 24, 2026, 10:06 AM UTC
A fix has been implemented and we are now monitoring the results.
- resolved Jul 27, 2026, 11:47 AM UTC
This incident has been resolved.
Minor July 20, 2026 Outbound Calling Issues 32m Outbound calls
Started Jul 20, 2026, 09:02 AM UTC· resolved Jul 20, 2026, 09:34 AM UTC
- investigating Jul 20, 2026, 09:02 AM UTC
We are aware of reports that some customers are currently unable to make outbound calls. Initial indications suggest this may be caused by an external issue, but we are actively investigating to confirm the cause. During this incident, some customers may receive messages stating that their service has been suspended. Please disregard these messages while we continue our investigation. We will provide further updates as soon as more information becomes available.
- investigating Jul 20, 2026, 09:15 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 20, 2026, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 09:34 AM UTC
This incident has been resolved.
Notice May 26, 2026 Desktop App Update Issues 6d 23h
Started May 26, 2026, 12:55 PM UTC· resolved Jun 02, 2026, 12:27 PM UTC
- investigating May 26, 2026, 12:55 PM UTC
Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.
- identified May 26, 2026, 01:17 PM UTC
We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.
- identified Jun 02, 2026, 12:27 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 02, 2026, 12:27 PM UTC
The auto updater is working fine.
Minor March 4, 2026 Android Inbound Call Routing Error 27d 3h Inbound calls
Started Mar 04, 2026, 09:24 AM UTC· resolved Mar 31, 2026, 12:53 PM UTC
- identified Mar 04, 2026, 09:24 AM UTC
The issue has been identified and a fix is currently being implemented.
- resolved Mar 31, 2026, 12:53 PM UTC
After a production deployment on 31.03.2026, this has now been resolved.
Minor February 27, 2026 Voicemail Records Failure; Inbound Call Redirect Failure; International Outbound Calls Failure 4d Inbound calls, iOS App, Outbound calls
Started Feb 27, 2026, 10:29 AM UTC· resolved Mar 03, 2026, 11:28 AM UTC
- identified Feb 27, 2026, 10:29 AM UTC
The root cause has been identified, and the fix is currently undergoing testing.
- monitoring Mar 02, 2026, 12:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 03, 2026, 11:25 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 03, 2026, 11:28 AM UTC
This incident has been resolved.
Notice August 28, 2025 Update issues for MAC application 48d 5h
Started Aug 28, 2025, 09:37 AM UTC· resolved Oct 15, 2025, 02:57 PM UTC
- identified Aug 28, 2025, 09:37 AM UTC
We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.
- resolved Oct 15, 2025, 02:57 PM UTC
This incident has been resolved.
Minor August 5, 2025 Incoming Calls to Mobile numbers 2h 9m Inbound calls
Started Aug 05, 2025, 10:39 AM UTC· resolved Aug 05, 2025, 12:49 PM UTC
- identified Aug 05, 2025, 10:39 AM UTC
We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.
- resolved Aug 05, 2025, 12:49 PM UTC
This incident has been resolved.
Notice July 30, 2025 Presence/Status issues 1d
Started Jul 30, 2025, 01:09 PM UTC· resolved Jul 31, 2025, 01:20 PM UTC
- investigating Jul 30, 2025, 01:09 PM UTC
We are currently investigating this issue.
- investigating Jul 30, 2025, 01:15 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 30, 2025, 02:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 01:20 PM UTC
This incident has been resolved.
Minor July 30, 2025 Presence/Status issues - Call impacting 1h 33m Inbound calls
Started Jul 30, 2025, 10:05 AM UTC· resolved Jul 30, 2025, 11:39 AM UTC
- investigating Jul 30, 2025, 10:05 AM UTC
We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.
- investigating Jul 30, 2025, 10:30 AM UTC
We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.
- investigating Jul 30, 2025, 11:02 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 30, 2025, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2025, 11:39 AM UTC
This incident has been resolved.
Minor July 24, 2025 Issues call EE Numbers 19h 31m Outbound calls
Started Jul 24, 2025, 12:39 PM UTC· resolved Jul 25, 2025, 08:10 AM UTC
- investigating Jul 24, 2025, 12:39 PM UTC
We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.
- resolved Jul 25, 2025, 08:10 AM UTC
We have received response from EE that they believe the issue to now be resolved.
Minor July 3, 2025 Incound Calling - iOS 2h 17m Inbound calls, iOS App
Started Jul 03, 2025, 11:12 AM UTC· resolved Jul 03, 2025, 01:30 PM UTC
- identified Jul 03, 2025, 11:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 03, 2025, 12:17 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 03, 2025, 12:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 03, 2025, 01:30 PM UTC
This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.
Minor April 17, 2025 Identified Issue with SMS 132d 23h SMS
Started Apr 17, 2025, 10:19 AM UTC· resolved Aug 28, 2025, 09:34 AM UTC
- identified Apr 17, 2025, 10:19 AM UTC
We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.
- identified Aug 28, 2025, 09:34 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2025, 09:34 AM UTC
This incident has been resolved.
Major April 1, 2025 Sign-in/App usage issues 21m Inbound calls, iOS App, Outbound calls, API and 1 more
Started Apr 01, 2025, 01:13 PM UTC· resolved Apr 01, 2025, 01:34 PM UTC
- identified Apr 01, 2025, 01:13 PM UTC
We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.
- monitoring Apr 01, 2025, 01:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2025, 01:34 PM UTC
This incident has been resolved.
Major April 1, 2025 Sign in issues 22m Inbound calls, Outbound calls, API
Started Apr 01, 2025, 10:39 AM UTC· resolved Apr 01, 2025, 11:02 AM UTC
- investigating Apr 01, 2025, 10:39 AM UTC
We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.
- investigating Apr 01, 2025, 10:48 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 01, 2025, 10:52 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2025, 11:02 AM UTC
This incident has been resolved.
Minor January 31, 2025 Outbound calls to Republic of Ireland 2d 17h Outbound calls
Started Jan 31, 2025, 04:08 PM UTC· resolved Feb 03, 2025, 09:11 AM UTC
- identified Jan 31, 2025, 04:08 PM UTC
We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.
- resolved Feb 03, 2025, 09:11 AM UTC
This incident has been resolved.
Minor December 18, 2024 Degraded Performance 17h 8m API
Started Dec 18, 2024, 04:11 PM UTC· resolved Dec 19, 2024, 09:20 AM UTC
- investigating Dec 18, 2024, 04:11 PM UTC
We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.
- investigating Dec 18, 2024, 04:31 PM UTC
We are continuing to investigate this issue.
- investigating Dec 18, 2024, 04:46 PM UTC
We are continuing to investigate this issue.
- identified Dec 18, 2024, 05:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2024, 05:16 PM UTC
A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.
- resolved Dec 19, 2024, 09:20 AM UTC
This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.