Resolved after 1 hour 33 minutes, affecting Inbound calls, on July 30, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Inbound calls
Update timeline
- investigating Jul 30, 2025, 10:05 AM UTC
We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.
- investigating Jul 30, 2025, 10:30 AM UTC
We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.
- investigating Jul 30, 2025, 11:02 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 30, 2025, 11:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2025, 11:39 AM UTC
This incident has been resolved.
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