Resolved after 132 days 23 hours, affecting SMS, on April 17, 2025.
We are continuing to work on a fix for this issue.
Affected components
SMS
Update timeline
- identified Apr 17, 2025, 10:19 AM UTC
We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.
- identified Aug 28, 2025, 09:34 AM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2025, 09:34 AM UTC
This incident has been resolved.
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