Resolved after 20 days 21 hours, affecting Printing, Copying, & Scanning, on April 2, 2026.
The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.
Affected components
Printing, Copying, & Scanning
Update timeline
- identified Apr 02, 2026, 02:09 PM UTC
The payment gateway used to add credit to your myPrint account is currently unavailable. However, the myPrint printing service is still available.
- monitoring Apr 16, 2026, 02:45 PM UTC
The print payment system has been fixed - you can now add credit to your print account. You may notice an updated payment page, as we now use Worldpay to process payments securely.
- resolved Apr 23, 2026, 12:07 PM UTC
This incident has been resolved.
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