Cardiff University incident

Intermittent issues affecting access to SIMS Client via RAS

Resolved after 1 day, affecting SIMS (Admin), on October 13, 2026.

resolved Oct 14, 2026, 04:13 PM UTC

The intermittent issue affecting access to the SIMS Client via RAS has now been resolved.

Started
Oct 13, 2026, 03:39 PM UTC
Resolved
Oct 14, 2026, 04:13 PM UTC
Duration
1d
Detected by Pingoru
Oct 13, 2026, 03:39 PM UTC

Affected components

SIMS (Admin)

Update timeline

  1. identified Oct 13, 2026, 03:39 PM UTC

    We have identified an intermittent issue affecting access to the SIMS Client via RAS. Our technical staff are working on resolving this. If a SIMS Client user experiences issues accessing the client via RAS, they are advised to shut down the RAS instance and retry.

  2. resolved Oct 14, 2026, 04:13 PM UTC

    The intermittent issue affecting access to the SIMS Client via RAS has now been resolved.

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