Resolved after 1 day 19 hours, affecting Financial and Procurement System (Oracle-EBS), on October 20, 2026.
While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.
Affected components
Update timeline
- identified Oct 20, 2026, 01:23 PM UTC
Oracle EBS - Office365/WebADI issue University IT and Finance are aware of an issue where Microsoft Office appears to be unlicenced/not activated within the Published Applications service (AVD), and this is impacting functionality within Oracle EBS. The issue prevents users from launching the WebADI file easily or any other file that requires Word, Excel etc. Currently, there is no workaround available but University IT is investigating options to resolve this issue and hope to have this functionality restored as quickly as possible.
- identified Oct 20, 2026, 03:43 PM UTC
While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.
- resolved Oct 22, 2026, 09:13 AM UTC
This incident has been resolved.
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