Cardiff University incident

Issues installing Microsoft 365 desktop applications and making changes to your account

Resolved after 12 days 21 hours, on October 9, 2026.

identified Oct 09, 2026, 03:26 PM UTC

We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings. We are working with Microsoft to investigate and resolve this issue.

Started: Oct 09, 2026, 03:26 PM UTC
Resolved: Oct 22, 2026, 12:38 PM UTC
Duration: 12d 21h
Detected by Pingoru: Oct 09, 2026, 03:26 PM UTC

Update timeline

identified Oct 09, 2026, 03:26 PM UTC

We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings. We are working with Microsoft to investigate and resolve this issue.
resolved Oct 22, 2026, 12:38 PM UTC

Normal service has been restored.

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