Resolved after 1 day, affecting EthosCE, on October 29, 2026.
We have completed the necessary remediation and confirmed service stability. We are also reviewing additional safeguards to prevent similar issues from impacting service availability in the future.
Affected components
Update timeline
- investigating Oct 29, 2026, 07:55 PM UTC
Our internal logs server has been experiencing degraded performance. As a precaution, we have temporarily disabled the server while we investigate the issue. Our team is aware and actively working to identify the root cause and restore service. We will provide updates as more information becomes available.
- identified Oct 29, 2026, 08:30 PM UTC
We have identified the root cause as a failure in our internal logging infrastructure that impacted dependent sites. Site availability has been restored, and no course, user, or transcript data was affected. We are continuing to deploy a fix and implementing additional safeguards to prevent logging-related issues from affecting site availability in the future.
- monitoring Oct 30, 2026, 07:12 PM UTC
We have deployed a fix for the degraded performance on our internal logs server, and all systems have been restored. We will continue to monitor closely to ensure continued stability.
- resolved Oct 30, 2026, 08:13 PM UTC
We have completed the necessary remediation and confirmed service stability. We are also reviewing additional safeguards to prevent similar issues from impacting service availability in the future.
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