Is Cadmium down?

We are investigating an issue causing some product and speaker files to be missing. This issue does not seem to be affecting all users, but affected users may not be able to view or download these files. We will provide an update within the next hour on an update.

We are continuing to investigate the root cause of this issue. We will provide another update within the hour.

We are continuing to investigate the root cause of this issue. We will provide another update as soon as we have more information.

We have identified the cause of the missing product and speaker files and applied a fix. Affected files should now be loading normally. If you continue to see missing files, please contact support.

This issue has been resolved. The cause was a problem with external access to the CDN serving our cloud file storage service, which prevented some product and speaker files from loading. Access has been restored and all affected files are available again.

We are currently investigating an issue regarding emails reminder being sent for past events. We will provide an update within the next 30 minutes.

Our team has identified the root cause of the issue and is working on a fix. We will provide another update within an hour.

Our team has identified the root cause and developed a fix to stop past event emails from sending. We're validating the fix now and will provide another update in an hour.

Testing is still in progress and we're targeting a release once validation is complete. We'll follow up with another update in the morning.

We deployed the fix this morning and have been monitoring closely since. Past event emails are no longer being triggered, and we don't expect any further impact. Thank you for your patience while we worked through this.

This incident has been resolved.

We are currently investigating an issue regarding Eventscribe registration APIs that is impacting the connection with the Eventscribe Website and App and Check-in and Badging. We will provide an update within the next hour.

We have identified the cause associated with the Eventscribe Registration API that is impacting the connection with Website and App and are working on a fix. We will provide an update within the next hour.

A fix to the Eventscribe Registration API has been implemented and we are monitoring the system to confirm everything is working as expected. An update will be provided shortly.

A release deployed on 8/11/2026 at 9:30 PM Eastern to the website/app database caused a failure within Registration-Website syncing that impacted the updating or creation of any registrants within Website/App.  An update was made on 8/12/2026 at 10:45 AM Eastern to resolve this issue and syncing is now working as expected.

We're aware of an issue affecting how credits report to CE Broker for session-based events (such as RSS or series activities). When multiple sessions share a course, CE Broker can combine their hours, so a single session may show the full event's total instead of its own. We've identified the cause and our team is actively working on a fix. Credits already earned are safe, and we'll correct the reporting as part of the fix. We'll post an update here as soon as the fix is live. Thanks for your patience.

We've identified the fix for the CE Broker credit reporting issue affecting session-based events, and it's now moving through our QA process. We're committed to releasing it as soon as it's ready. Credits already earned remain safe, and we'll correct the reporting as part of the fix. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

We're continuing to validate the fix for the CE Broker credit reporting issue affecting session-based events. Testing is going well, and we're committed to including this fix in our upcoming Standard Core Release in August. We'll keep you posted here as soon as it's live. Thanks for your continued patience.

We have resolved the issue with how credits report to CE Broker and it is available in our EthosCE 7.107 release.

We are currently investigating reports of iOS app stats data being under counted for the attendee Eventscribe Mobile App. We do not believe Android device are affected. We are continuing to investigate and provide an update when available. Next update by: July 27 at 12:30 PM ET.

We've identified an issue affecting how app statistics were captured for iOS devices. Beginning on April 8, 2026, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later. As a result, a portion of statistics from that period may be incomplete. Android was not affected. Data for Android devices has continued to report as expected throughout this period. A fix is in progress and we expect a resolution shortly. Our next update will be tomorrow morning.

We've confirmed a fix for the iOS app statistics issue affecting the Eventscribe Mobile App. We'll release the update to the App Store later today. We appreciate your patience while we resolved this, and we'll post a final update once the release is live.

This issue has been resolved and is included in our most recent mobile app release. Earlier, a change reduced how frequently some iOS activity was recorded for apps on the 26.04.08 build or later, beginning April 8, 2026. As a result, a portion of statistics from that period may be incomplete. To see the fix, users need to be on version 26.07.28 or later. We recommend updating to the latest version to ensure app statistics are captured as expected going forward. Android was not affected and continued to report as expected throughout.