Resolved after 1 day, affecting Elevate and Conference365, on October 26, 2026.
The issue causing elevated response times has been resolved. Our investigation identified a bottleneck in the application's caching layer that was contributing to slower request processing. We have implemented an infrastructure improvement to address the underlying cause and improve performance and reliability.
Affected components
Update timeline
- investigating Oct 26, 2026, 01:48 PM UTC
Our team is aware there is a service disruption and is working swiftly to identify the cause. Thank you for your patience.
- identified Oct 26, 2026, 02:08 PM UTC
The root cause has been identified, and our team is working as quickly as possible to fix the issue. Thank you for your patience! We will provide an update as soon as we have more information.
- monitoring Oct 26, 2026, 02:15 PM UTC
A fix has been put in place, and service has been restored. Our team is continuing to monitor the system.
- resolved Oct 27, 2026, 02:20 PM UTC
The issue causing elevated response times has been resolved. Our investigation identified a bottleneck in the application's caching layer that was contributing to slower request processing. We have implemented an infrastructure improvement to address the underlying cause and improve performance and reliability.
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