Resolved after 29 days, affecting EthosCE, on August 12, 2026.
We deployed the fix this morning and have been monitoring closely since. Past event emails are no longer being triggered, and we don't expect any further impact. Thank you for your patience while we worked through this.
Affected components
Update timeline
- investigating Aug 12, 2026, 03:58 PM UTC
We are currently investigating an issue regarding emails reminder being sent for past events. We will provide an update within the next 30 minutes.
- identified Aug 12, 2026, 04:28 PM UTC
Our team has identified the root cause of the issue and is working on a fix. We will provide another update within an hour.
- identified Aug 12, 2026, 05:50 PM UTC
Our team has identified the root cause and developed a fix to stop past event emails from sending. We're validating the fix now and will provide another update in an hour.
- identified Aug 12, 2026, 08:21 PM UTC
Testing is still in progress and we're targeting a release once validation is complete. We'll follow up with another update in the morning.
- monitoring Aug 13, 2026, 01:24 PM UTC
We deployed the fix this morning and have been monitoring closely since. Past event emails are no longer being triggered, and we don't expect any further impact. Thank you for your patience while we worked through this.
- resolved Sep 10, 2026, 04:21 PM UTC
This incident has been resolved.
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