C1 incident
Delays in Data Processing
Resolved after 3 hours 57 minutes, affecting API and Web and 1 more, on April 18, 2026.
We have resolved an incident where all customers were experiencing delays in data processing. We will continue to monitor the situation. Please reach out to our support team if you have any questions or concerns.
Affected components
Update timeline
- identified Apr 18, 2026, 02:06 AM UTC
We have identified an issue where all customers are experiencing delays in data processing. These delays are affecting data accuracy, access requests, notifications, and ticket actions. We are actively working to mitigate this issue. We will provide an additional update within 60 minutes.
- monitoring Apr 18, 2026, 03:05 AM UTC
We have deployed a fix for an issue where all customers were experiencing delays in data processing. We are seeing improvements in data processing speeds, and we are actively monitoring the situation. We will provide an additional update within 60 minutes.
- monitoring Apr 18, 2026, 04:05 AM UTC
We are continuing to see improvements in data processing speeds. We are actively monitoring the situation and will provide an additional update within 60 minutes.
- monitoring Apr 18, 2026, 05:08 AM UTC
- resolved Apr 18, 2026, 06:03 AM UTC
We have resolved an incident where all customers were experiencing delays in data processing. We will continue to monitor the situation. Please reach out to our support team if you have any questions or concerns.
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