C1 incident
Elevated errors and delays in C1
Resolved after 38 minutes, affecting API and Web and 1 more, on September 17, 2026.
We have resolved an incident where C1 customers in the US instance experienced elevated errors and delays in ticket processing, notifications, and automations. We have confirmed all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:08 PM UTC
We are investigating an issue causing errors and delays in ticket and workflow processing. We will provide further updates within 30 minutes.
- monitoring Sep 17, 2026, 09:20 PM UTC
We have deployed a fix and are actively monitoring system health. We will provide an additional update within 30 minutes.
- resolved Sep 17, 2026, 09:46 PM UTC
We have resolved an incident where C1 customers in the US instance experienced elevated errors and delays in ticket processing, notifications, and automations. We have confirmed all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.
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