C1 incident

Access Profile Loading Errors

Minor

Resolved after 39 minutes, affecting API and Web, on April 18, 2026.

resolved Apr 18, 2026, 07:28 PM UTC

The issue is now resolved. We will continue to monitor application performance. Please reach out to our support team if you have any questions or concerns.

Started: Apr 18, 2026, 06:49 PM UTC
Resolved: Apr 18, 2026, 07:28 PM UTC
Duration: 39m
Detected by Pingoru: Apr 18, 2026, 06:49 PM UTC

Affected components

APIWeb

Update timeline

identified Apr 18, 2026, 06:49 PM UTC

We have identified an issue causing timeouts when loading access profiles on some tenants. We are working to resolve this and will provide an update within 60 minutes.
resolved Apr 18, 2026, 07:28 PM UTC

The issue is now resolved. We will continue to monitor application performance. Please reach out to our support team if you have any questions or concerns.

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