C1 incident
Performance Degradation Impacting Access Profiles
Resolved after 2 hours 32 minutes, affecting API and Web, on April 20, 2026.
We have resolved an incident where some C1 customers experienced performance degradation when attempting to assign an entitlement to an access profile. Please reach out to to support if you have any concerns.
Affected components
Update timeline
- investigating Apr 20, 2026, 07:21 PM UTC
We are currently investigating reports of performance degradation that may impact some customers’ ability to assign entitlements to access profiles. Affected users may encounter DEADLINE_EXCEEDED errors when attempting to assign an entitlement to an access profile. Other areas of the platform may also be impacted. Our team is actively working to identify the root cause and will provide further updates as more information becomes available.
- monitoring Apr 20, 2026, 08:22 PM UTC
Our team has deployed changes to and is actively monitoring system performance to ensure the impact has been resolved.
- monitoring Apr 20, 2026, 09:15 PM UTC
Our team has deployed additional changes and will continue to monitor system performance to ensure the impact has been resolved.
- resolved Apr 20, 2026, 09:54 PM UTC
We have resolved an incident where some C1 customers experienced performance degradation when attempting to assign an entitlement to an access profile. Please reach out to to support if you have any concerns.
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