C1 incident
Slack app users unable to request entitlements
Resolved after 1 hour 34 minutes, affecting Workflows, on May 18, 2026.
We have resolved an incident where C1 customers experienced issues with requesting access through the Slack App. Please reach out to to support if you have any concerns.
Affected components
Update timeline
- investigating May 18, 2026, 11:45 AM UTC
We are investigating an incident where all customers may be experiencing issues requesting entitlements through the C1 Slack app. Impacted customers may be unable to request access through the Slack app. Requesting access through the UI is not impacted. We are investigating the issue.
- identified May 18, 2026, 12:35 PM UTC
We have identified the issue and are working on a fix. We’ll provide an update once the issue is deployed.
- monitoring May 18, 2026, 01:02 PM UTC
We have deployed a fix and are actively monitoring the system to confirm the issue has been fully resolved.
- resolved May 18, 2026, 01:20 PM UTC
We have resolved an incident where C1 customers experienced issues with requesting access through the Slack App. Please reach out to to support if you have any concerns.
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